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AlarmBiller Knowledge Base

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  • Glossary
  • Release Notes
    • AlarmBiller - Release Notes 4.X
      • AlarmBiller 4.52.1 (April 2025)
      • AlarmBiller 4.52.0 (April 2025)
      • AlarmBiller 4.51.0 (January 2025)
      • AlarmBiller 4.50.0 (October 2024)
      • AlarmBiller 4.49.0 (July 2024)
      • AlarmBiller 4.48.0/4.48.1 (April/May 2024)
      • AlarmBiller 4.47.0 (December 2023)
      • AlarmBiller 4.46.1 (September 2023)
      • AlarmBiller 4.46.0 (September 2023)
      • AlarmBiller 4.45.1 (June 2023 - Hotfix)
      • AlarmBiller 4.45.0 (June 2023)
      • AlarmBiller 4.44.3 (April 2023)
      • AlarmBiller 4.44.2 (March 2023)
      • AlarmBiller 4.44.1 (December 2022)
      • AlarmBiller 4.43.0 (September 2022)
      • AlarmBiller 4.42.0 (June 2022)
      • AlarmBiller 4.41.0 (April 2022)
      • AlarmBiller 4.40.0 (March 2022)
      • AlarmBiller 4.30.1 (December 2021)
      • AlarmBiller 4.20.5.5 (July 2021)
      • AlarmBiller 4.20.0 (June 2021)
    • Release Notes - Sedona-X Mobile
      • Sedona-X Mobile 1.6.17 (May 2024)
      • Sedona-X Mobile 1.6.16 (May 2024)
      • Sedona-X Mobile 1.6.15 (March 2024)
      • Sedona-X Mobile 1.6.13 (November 2023)
      • Sedona-X Mobile 1.6.12 (September 2023)
      • Sedona-X Mobile 1.6.11 (July 2023)
      • Sedona-X Mobile 1.6.9 (Hotfix - June 2023)
      • Sedona-X Mobile 1.6.8 (June 2023)
      • Sedona-X Mobile 1.6.7 (May 2023)
      • Sedona-X Mobile 1.6.6 (April 2023)
      • Sedona-X Mobile 1.6.5 (April 2023)
      • Sedona-X Mobile 1.6.4 (March 2023)
      • Sedona-X Mobile 1.6.2 (December 2022)
      • Sedona-X Mobile 1.5.5 (September 2022)
      • Sedona-X Mobile Hotfix (July 2022)
      • Sedona-X Mobile 1.4.4 (June 2022)
      • Sedona-X Mobile 1.4.2.1 (March 2022)
      • Sedona-X Mobile 1.4.1 (December 2021)
      • Sedona-X Mobile 1.4.0 (September 2021)
      • Sedona-X Mobile 1.3.5 (July 2021)
      • Sedona-X Mobile - Release Notes - 1.3.X - 1.5.X
        • Sedona-X Mobile 1.5.5 (September 2022)
        • Sedona-X Mobile Hotfix (July 2022)
        • Sedona-X Mobile 1.4.4 (June 2022)
        • Sedona-X Mobile 1.4.2.1 (March 2022)
        • Sedona-X Mobile 1.4.1 (December 2021)
        • Sedona-X Mobile 1.4.0 (September 2021)
        • Sedona-X Mobile 1.3.5 (July 2021)
      • Sedona-X Mobile - Release Notes - 1.6.X
        • Sedona-X Mobile 1.6.9 (Hotfix - June 2023)
        • Sedona-X Mobile 1.6.8 (June 2023)
        • Sedona-X Mobile 1.6.7 (May 2023)
        • Sedona-X Mobile 1.6.6 (April 2023)
        • Sedona-X Mobile 1.6.5 (April 2023)
        • Sedona-X Mobile 1.6.4 (March 2023)
        • Sedona-X Mobile 1.6.2 (December 2022)
      • Sedona-X Mobile - Release Notes - 1.6.1X
        • Sedona-X Mobile 1.6.17 (May 2024)
        • Sedona-X Mobile 1.6.16 (May 2024)
        • Sedona-X Mobile 1.6.15 (March 2024)
        • Sedona-X Mobile 1.6.13 (November 2023)
        • Sedona-X Mobile 1.6.12 (September 2023)
        • Sedona-X Mobile 1.6.11 (July 2023)
    • How We Evaluate a Feature Request
  • AlarmBiller (Accounting)
    • Calendar
      • Calendar Navigation
      • Add New Event
      • Edit an Event
      • Miscellaneous Event
      • New Recurring Work Order Appointment
      • New Work Order Appointment
    • Customers
      • Adding a New Customer
        • New Customer: Customer Tab
        • New Customer: Recurring Tab
        • New Customer: Site Tab
        • New Customer: System Tab
      • Customer Manager Page
        • Archives Tab
          • CC/eCheck Tab
            • Contacts Tab
              • Credits
                • Docs Tab
                  • Invoices Tab
                    • Notes Tab
                      • Payments Tab
                        • Proposals Tab
                          • Proposal Details Page
                          • Adding a Proposal
                        • RMR Tab
                          • Sites/Systems Tab
                            • Sites/Sys Tab
                              • Site Details Tabs
                                • Site Notes
                                • Systems Tab
                                • RMR Site Tab
                                • Work Orders Site Tab
                                • Site Parts Tab
                                • Contacts Tab
                                • Zones Tab
                                • Authorities Site Tab
                                • Documents Site Tab
                              • System Details Tabs
                                • Notes Tab
                                • RMR Tab
                                • Work Orders Tab
                                • System Parts Tab
                                • Call List Tab
                                • Zones Tab
                                • Docs Tab
                            • Work Orders Tab
                              • New Work Order
                              • Work Order Details Page
                          • How to adjust the Service Fee on a Work Order
                          • AlarmBiller – Multiple ways of looking up a Payment
                          • AlarmBiller – Multiple ways of looking up a Customer
                          • How to Search for Customers by City in AlarmBiller
                          • How to Send Multiple Recipients an RMR Invoice
                        • FAQ Library
                          • Cancelling A Customer
                          • Refunds
                          • Users/Login
                        • Setup
                          • Accounting Setup
                            • Bank Accounts
                            • Credit Card Types
                            • GL Accounts
                            • Sales Tax
                            • Statement Rules
                            • Terms
                          • Company Setup
                            • Company Info
                            • Defaults
                            • Employees
                            • Preferences
                            • Users
                          • Exports Setup
                            • QuickBooks
                          • Items & Parts Setup
                            • Categories
                            • Items
                            • Manufacturers
                            • Parts
                          • Operations Setup
                            • Service Level
                            • Warranty Types
                            • Work Order Status
                            • Work Order Types
                          • Other Setup
                            • Authorities
                            • Central Stations
                            • Credit Reasons
                            • Customer Types
                            • Document Types
                            • Recurring Reasons
                            • Signal Types
                            • System Types
                          • Uploaders Setup
                            • Uploading Information to AlarmBiller
                          • Utilities Setup
                            • Attachments
                            • Automation
                            • eCheck/Credit Card
                            • Manage Locks
                            • Third Party Services
                        • Vendors
                          • Accessing Vendors Home Page
                            • Bills
                              • Flow of AlarmBiller (Vendors)
                                • Payments
                                  • Purchase Orders
                                    • Vendors
                                      • Vendors
                                        • Adding a New Vendor
                                          • Vendor Details Page
                                            • Vendor Tabs
                                              • Purchase Orders Tab
                                              • Receipts
                                              • Bills
                                              • Payments
                                              • Credits
                                              • Checks
                                              • Notes
                                              • Docs
                                        • Flow of AlarmBiller
                                        • GL
                                        • Home Page
                                        • Invoices Page
                                        • Payments Page
                                        • Proposals Page
                                        • Reports
                                        • RMR
                                        • Shortcuts
                                        • Support
                                        • Work Orders Page
                                        • AlarmBiller – Multiple ways of looking up an Invoice
                                      • Inventory
                                        • Inventory Workflow
                                          • Auditing Physical Inventory
                                          • Managing a Warehouse
                                          • Managing Parts
                                          • Purchase Orders
                                          • Work Orders
                                        • Overview
                                        • Change History
                                        • Setup
                                        • Task Management
                                      • Resources
                                        • Business Management Hosting Security and Redundancy
                                        • Configure Recurring Items
                                      • Sales Automation
                                        • Overview
                                        • Setup
                                          • Departments
                                          • Lead Setup
                                          • Proposal Setup
                                          • Custom Fields
                                          • Utilities
                                          • Employees
                                          • Users
                                          • Preferences
                                          • Services
                                        • Task Management
                                        • Change History
                                        • Sales Automation Workflow
                                          • Lead Generation to Qualification
                                          • Proposal
                                          • Commitment to Sale
                                        • Dashboard
                                      • Time & Attendance
                                        •  Videos
                                        • Login
                                        • Setup in Time & Attendance
                                          • Preferences
                                          • Time Clock
                                            • Shift
                                              • Starting a Shift
                                              • Adding Shift Comment
                                              • End Shift
                                            • Task
                                              • Adding Task Comment
                                              • Start Task
                                                • Start Task at Shift Start
                                                • Start Task
                                              • End Task
                                          • Pay Groups
                                            • Add a Pay Group
                                            • Pay Group Details
                                              • Pay Group Details Header
                                              • Pay Period
                                              • Employees
                                              • Managers
                                              • Docs
                                          • Pay Codes
                                            • Pay Code Basics
                                            • Managing Employees in a Pay Code
                                          • Employees
                                            • Setting up an Employee
                                            • Notes and Pay Codes
                                          • Users
                                            • User Setup
                                            • User Permissions and Services
                                        • Manager Functions in Time & Attendance
                                          • Manager Payroll Approval
                                          • Manager Notifications
                                          • Manager Dashboard
                                            • Review Requests
                                            • Open Shifts
                                          • Run Payroll
                                        • Using Time & Attendance
                                          • Employee Payroll Approval
                                          • Daily Breakdown
                                            • Basics
                                            • Daily Breakdown Chart
                                            • View History
                                              • View History
                                              • Pay Code Summary
                                              • Employee Pay Slip
                                              • Geo Location
                                              • Comments
                                                • Send Comment for Manager Review
                                                • Comment Notification
                                              • Employee Timesheet
                                                • Employee Timesheet
                                                • Edit Shift
                                          • Comments
                                            • Comments
                                            • Comment Notification
                                        • Integration with AlarmBiller
                                          • Access
                                          • Appointments
                                      • Submitting a case on the Customer Portal
                                      • Error processing EFT transaction with Forte
                                      • Customer Portal
                                        • Requesting a Login to the Customer Portal
                                        • Logging into the Customer Portal / Resetting Your Password
                                        • Submitting a Case on the Customer Portal
                                        • How We Evaluate a Feature Request
                                        • Product Request Development Lifecycle
                                      • Home
                                      • AlarmBiller (Accounting)
                                      • Customers

                                      Customer Manager Page

                                      Below the customer dashboard is a list of tabs about this customer. The following will outline the uses for these tabs.

                                      Archives Tab

                                      CC/eCheck Tab

                                      Information on customer credit cards and eChecks.

                                      Contacts Tab

                                      Information about customer contacts.

                                      Credits

                                      Information about customer credits.

                                      Docs Tab

                                      Information on customer documents.

                                      Invoices Tab

                                      Information about customer invoices

                                      Notes Tab

                                      Customer notes.

                                      Payments Tab

                                      Information about customer payments.

                                      Proposals Tab

                                      Information about customer proposals.

                                      RMR Tab

                                      Information about customer RMR.

                                      Sites/Systems Tab

                                      Info about customer sites and systems.

                                      Work Orders Tab

                                      The "Work Orders" tab shows a list of the customer's work orders. The status of these work orders are color coded based on the legend.
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