Here is a list of frequently asked questions with documents/text/pictures that answer them to the best of our ability. If you have further questions, feel free to contact support by putting in a ticket in the support center of AlarmBiller. Thank you
Articles
Cancelling A Customer
How do I delete a Customer? This is a process that is essentially the reverse of the original flow of AlarmBiller. You will need to cancel any RMR; inactivate any systems; inactivate any sites; and then you can terminate the customer. (...
Refunds
How do I refund a payment back onto a credit card or eCheck? ...
Users/Login
I am (or one of my users is) having issues logging on to AlarmBiller: The most common issues with users logging in stem from two places: 1) They are not using the correct URL or 2) They have forgotten their password. The URL that you need to use ...